TERMS OF SERVICE.

2020 Snapshot Updates

  • Overdue invoices will now incur interest: read more

  • Out of hours work requests will now incur a surcharge: read more

  • An updated rate card has been published for work outside of the agreed contract: read more

  • Direct Debits are now mandatory for monthly retained customers: setup

Company Information
Ouma Ltd "The Supplier" is a company registered in England and Wales with the company number 10632222.

Registered Address: 24 Clos Celyn, Llansamlet, Swansea, SA7 9WA

VAT Registration Number: 264247891

Confidentiality & Rights

  • Ouma shall keep any work undertaken confidential and not use it for personal gain or promotion without consent of the customer.

  • The business affairs of the customer shall not be discussed or disclosed to any third parties.

  • The customer will be the legal owner and will hold intellectual copyright of all paid work undertaken by Ouma.

 

Payments & Billing

  • Initial one-hour consultation is complimentary.

  • Final proofreading and checking of all work supplied is the responsibility of the customer.

  • The customer understands Ouma’s estimated time and cost for completing the work is an informal calculation and that any adjustments to the amount of work, schedule and/or the number of hours and fees is subject to review and renegotiation with the client when necessary.

  • Any errors must be reported within three (3) days of receipt of completed work. Errors generated by Ouma will be rectified free of charge, but amendments or alterations requested by the customer thereafter will be charged at the standard hourly rate.

  • Should ongoing project work be suspended or delayed through any default of the customer, Ouma shall be entitled to immediate payment for work already carried out and expenses incurred.

 

  • If the project is based on an hourly rate, then a minimum invoice amount is for one hour and the hourly rate is billed in increments of 1 hour.

  • Customers will be invoiced either after an individual assignment is completed or on an ongoing monthly basis – payment frequency to be agreed between both parties when the task is assigned. For ongoing monthly retained work Ouma requires the setup of a direct debit.

  • First time customers will initially be invoiced after four (4) weeks then all subsequent invoices will be at the frequency agreed.

  • Invoices are to be settled within fourteen (14) days upon the delivery unless otherwise agreed. The final invoice shall include billable time, reimbursable expenses, and any other fees related to the work.

  • Billable time includes meetings outside of contracted hours and includes the writing and/or reading of correspondence sent by mail or email.

  • All costs incurred on behalf of the customer, including but not limited to; social media ads, other forms of advertising, postage, printing and other stationery expenses, will be added to the invoice for reimbursement.

  • Once an invoice becomes more than 15 days overdue, no further work will be undertaken, and the customer shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England base rate at the relevant time. Such interest will accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. Ouma may choose to charge statutory interest due. The customer shall pay the interest together with the overdue amount. To avoid such charges, please setup a direct debit.

Business Hours

  • Our business hours are defined between 9am - 5pm, Monday to Friday (excluding bank holidays)

  • Any requests whereby work must be undertaken outside of these hours will include a surcharge as outlined in our rate card. This also applies to customers that are on a rolling monthly contract.

  • Ouma reserve the right to not respond to customer requests including, but not limited to, telephone calls, emails, text messages and WhatsApp messages outside of these hours.

Our Personal Promise To Customers

  • We promise to conduct your business affairs in a professional manner and avoid behaviour that could bring your business and reputation into disrepute.

  • We promise to protect your brand to the best of our ability and conduct all brand and marketing activities to the highest standard.

  • We promise to conduct our business affairs based on sound, ethical principles and will communicate fairly and honestly with your clients, associates, employees and suppliers.

  • We promise to make an honest representation of our skills, experience and qualifications at all times.

  • We promise to respect the confidentiality of your personal and business practices and recognise your ownership of any intellectual copyright pertaining to your business activities.

  • We promise we will strive to maintain our high professional standards by staying abreast of advances within our industry and to strive for excellence through professional improvement.

 
 

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Ouma Ltd is a registered company in England & Wales with the Company Number: 10632222

VAT Registration Number: 264247891